Get to Know: Scott Shepherd

Scott Shepherd, owner of Douglas Water
Have you ever wondered who keeps Douglas Water Conditioning running day to day? Well, allow me to introduce you to one of those guys – Scott Shepherd, one of the four owners of Douglas Water Conditioning.
Scott’s journey with Douglas Water Conditioning began in November 1989, when he was just 16 years old. His father, a fireman, encouraged him to stop by and visit Doug Lanni, a fellow fire fighter who owned a small, but growing water treatment business. Scott started in the shop, but was quickly moved to lead the salt delivery department – all on his own. Back then, there were no GPS device and maps often didn’t reflect the rapidly expanding neighborhoods. Scott’s experience as a hunter helped him navigate unmarked roads and unlabeled houses, using landmarks and cardinal directions to get the job done.
A group of men are carrying an igloo cooler

After proving his dedication, Scott continued working for Douglas Water Conditioning throughout high school as part of a co-op program. He would arrive at the Cooley Lake location at 1pm, load up the flatbed truck with softeners and tools, and head out for deliveries or installations. By the time he graduated , he had already gained hands-on experience in installs and service work. He decided to stay with the company because he enjoyed the freedom of going to different jobs, meeting people, and solving plumbing issues. “It was a rewarding job” Scott recalls.

Over the years, he has witness tremendous growth – not just in the company, but in the industry itself. When he first started, Douglas Water had only three employees. Today, the company has over 50 employees and provides full service water treatment, including softeners, reverse osmosis systems and bottled water. Scott has seen firsthand how people’s understanding of water quality has evolved; in the early 90s, Douglas Water installed only about one reverse osmosis system per month, whereas now, they install 50 to 60 every month.

A man is standing next to a white van with the door open.

Scott’s career is filled with notable achievements, including winning a national sales competition at just 26 years old, earning him a brand-new Ford Mustang GT Convertible. For three years, he was the top salesperson in the U.S., consistently selling  ten systems per day. But outside of work, Scott is passionate about the outdoors. He enjoys hunting, valuing the camaraderie, survival skills, and grit it teaches him. His favorite hunting experiences include tracking deer and hogs in Texas at night using thermal vision. Hunting, he says, has given him “ambition and grit – the ability to put your nose down and get things one.” 

A group of men standing in front of a podium that says ecowater systems

Scott also loves traveling. particularly cruising the Caribbean and has even explored Russia, where he spent two weeks in St. Petersburg. Balancing his personal life with business ownership can be challenging – especially when unexpected calls come in on a Sunday morning about a flooded basement – but he takes pride in managing both.

Looking ahead, Scott is excited to see Douglas Water Conditioning continue to grow. With advancements in water treatment technology he is focused on maximizing water quality though new filtration media and innovative solutions. His 36 years of dedication and firsthand experience makes him an invaluable part of the company and his passion for the industry remains as strong as ever.

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